Q & A
How can I reach out to you?
Please refer to our contact page
CALL US :
+61 421 955 183
EMAIL US: bybconcepts@hotmail.com
Instagram:
@bybcomputers
What is your ABN?
Our ABN number is 52 642 470 513 .
What kind of computer systems does BYB Computers sell?
Our business sells high-performance computer systems for
gamers and professionals.
We offer a range of pre-built and customizable PCs,that are optimized for gaming, workstation, content creation, and other demanding applications.
Are your computer systems pre-built or can they be customized?
We offer both pre-built and customizable computer systems.
Our pre-built systems are designed to meet a variety of needs and budgets, while our customizable systems allow customers to select specific components and features to meettheir unique needs.
How can I customize my computer?
Please refer to our page: Custom PC or our Facebook
We offer a range of customization options for our computer systems.
You can select specific components and features to meet your unique needs and preferences, including processors, graphics cards, memory,storage, and more.
Please feel free to contact us and our PC specialist will give you the best advice.
Shipping & Pick up
What are the shipping options for orders placed on yourwebsite?
We utilize Australia Post or other preferred couriers.
We offer several shipping options for orders placed on our website, including standard shipping, and express shipping.
Shipping fees vary depending on the shipping method and the delivery location.
Please refer to the check out section.
How long does it take for an order to be shipped?
Orders are typically shipped within 1-2 business days of being placed.
Delivery times vary depending on the shipping method and the delivery location.
Standard shipping typically takes 3-5 business days, while express shipping can take 1-2 business days.
How can I check my order?
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number.
You can use this tracking number to track your package online.
For further info : www.auspost.com.au
Can I pick up my order instead of having it shipped?
Yes, we offer a pick-up option for customers who prefer to collect their orders in person.
You can select the pick-up option during checkout and we will notify you and send you the address when your order is ready for collection.
We are located at Ryde, Sydney.
Do you ship internationally?
No, we currently only ship within Australia.
What do I need to bring with me when picking up my order?
Please bring a copy of your order confirmation email and a valid photo ID that matches the name on the order.
If you are picking up the order on behalf of someone else, please bring a copy of their order confirmation email and a signed letter authorizing you to collect the order.
What are the pick-up hours?
Our pick-up hours are 10:0am-8:00pm, Monday-Sunday.
We will reach out to you when your PC is ready.
Warranty
What is the warranty on your computer systems?
Our computer systems come with a 2 years warranty from the Date of Original Retail Purchase that covers defects in materials and workmanship.
Customers can also purchase extended warranties and service plans for additional coverage.
What kind of technical support do you offer for your computer systems?
We offer comprehensive technical support for all of our computer systems, including phone and email support, online resources, and in-store repairs.
How can I make a warranty claim?
To make a warranty claim, customers should contact our
customer service team at [+61 434 694 611] or [bybconcepts@hotmail.com].
Our team will work with the customer to diagnose the issue
and provide instructions for returning the system for repair or replacement.
If the problem cannot be resolved over the phone/mail, the customer is responsible for shipping the system to us, return shipping will be provided for free by BYB Computers.
Once we receive the system, we will diagnose the issue and
repair or replace any affected components. We will then ship the system back to the customer at no cost.
Please note that our warranty does not cover damage caused
by accidents, misuse, improper maintenance, or any modifications or alterations
made to the system.
Any repairs or replacements made outside of our warranty or service plans may incur additional charges.
We take pride in the quality and performance of our computer
systems and are committed to ensuring our customers are satisfied with their purchases.
If you have any questions or concerns about our warranty or
service plans, please contact us.
What is your warranty obligations?
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Return & Refund
Return Procedure and Policy
BYB Computers has a no change-of-mind refund return policy unless there is a major problem that is covered under our warranty.
If your purchased Item is experiencing issues, please contact and speak to our team.
Cancellation & Refund Policy
For more information, Please refer to our page: Refund policy.
Upon receiving an order, we immediately begin processing the order.
As every PC we sell is customisable (or made-to-order), this includes ordering stock, committing staffing resources, administrative work, and other related procedures, all of which represent a cost to our business.
Therefore once an order is placed we cannot accept cancellation and offer a full refund, be it for a change of mind or any other reason.
What if I receive a defective item?
If you receive a defective item, please contact our customer service team at as soon as possible.
We will work with you to provide a replacement.
Please refer to our contact page
CALL US :
+61 421 955 183
EMAIL US: bybconcepts@hotmail.com
instagram:
@bybcomputers
