Refund policy

At BYB Computers, we are committed to providing our customers with the best possible shopping experience. We understand that sometimes items may need to be returned, and we have established the following refund policy to ensure a fair and consistent approach to returns.

 

Change-of-Mind Policy:

We do not offer refunds or exchanges for change-of-mind purchases. Please choose carefully before making a purchase. Exceptions to this policy are limited to major problems covered under our warranty policy.

 

Warranty Policy:

In case of a major problem covered under our warranty policy, customers are entitled to return any item in the final stage of the warranty procedure. The item will be inspected by a BYB Computers technician before approval for a refund is granted. Customers will receive a full refund of the purchase price provided the item is returned to us in its original packaging, in a reasonable and operable state, with no physical damage.

 

Faulty or Damaged Items:

We will provide a refund or exchange if the item you purchased is faulty or damaged upon arrival. Please contact us within 48 hours of receiving the item and provide us with photographic evidence of the fault or damage. We will arrange for the item to be returned to us, and upon inspection, if the item is deemed to be faulty or damaged, we will issue a full refund or exchange.

 

Non-Refundable Items:

We do not offer refunds or exchanges if:

  • You knew of a fault in the product at the time of purchase or we specifically advised you of a fault in the product.
  • The product was damaged after purchase due to alterations not performed by us.
  • The product was damaged due to unusual or non-recommended use.
  • The product was damaged by any means where the damage is outside of our control.-No proof of purchase is provided.

 

 

Refund Process:

  1. Contact us: If you are eligible for a refund, please contact us as soon as possible. You can contact us by phone, email, or through our website. We will require your order number and the reason for the refund request.
  2. Return the item: If we determine that your item is eligible for a refund, we will provide you with a return address and any instructions required for returning the item. We recommend using a registered or trackable postal service to return the item to us. You will be responsible for the cost of returning the item unless it was faulty or damaged upon arrival.
  3. Inspect the item: Once we receive the returned item, we will inspect it to ensure that it is in its original packaging, in a reasonable and operable state, and with no physical damage. If the item does not meet these requirements, we may not issue a refund.
  4. Refund approval: If the returned item meets our requirements, we will approve the refund request and initiate the refund process. We will notify you of the approval via email.
  5. Refund method: We will issue the refund using the same method of payment that was used for the original purchase unless you request otherwise. If you paid by credit card, the refund may take a few business days to appear on your statement.

 

Refund time frame: The refund process typically takes up to 2 business weeks from the time we receive the returned item. This time frame includes the time it takes to generate the credit note, submit it to the accounts department, and process the return and credit run days. There may be additional delays in returning funds to your bank account through the financial system.

 

Return of Goods:

We cannot initiate a return of funds for goods that have not arrived back to us and have not been checked through returns/warranty without exception. We recommend that you use a registered or trackable postal service when returning an item to us.

 

We hope that this refund policy is clear and easy to understand. If you have any questions or concerns, please do not hesitate to contact us.